Shipment Exception Command Center

Carrier Rules

The rule map is where exceptions turn into executable recovery work.

This lane maps carrier requirements to evidence targets, owner lanes, readiness, and blockers that still prevent safe resolution routing.

Carrier Rule	Target Evidence	Owner	Readiness
Terminal exception proof NorthLine Freight Refund avoidance	Terminal note plus scan trail with priority-service flag	Carrier Ops	yellow
Customs mismatch correction Union Air Cargo Storage-fee exposure	Corrected invoice, commodity code, and broker acknowledgement	Trade Compliance	red
Damage claim eligibility Harbor Parcel Claim reimbursement	Damage photos, station acknowledgement, and replacement-cost note	Customer Support Ops	yellow
Reroute SLA recovery Peak Freight Network Customer save	Updated ETA, consignee notice, and missed-stop explanation	Dispatch Reliability	green

Dependency Blockers

CR-21 · Carrier Ops

The scan trail exists, but the terminal note is still missing from the packet.

sla · Refund avoidance

CR-28 · Trade Compliance

Invoice and commodity code are still inconsistent across broker documents.

customs · Storage-fee exposure

CR-33 · Customer Support Ops

Station acknowledgement has not yet been routed into the claim packet.

claims · Claim reimbursement

CR-41 · Dispatch Reliability

No blocker; only outbound packaging remains.

documentation · Customer save