Carrier Rules
The rule map is where exceptions turn into executable recovery work.
This lane maps carrier requirements to evidence targets, owner lanes, readiness, and blockers that still prevent safe resolution routing.
| Carrier Rule | Target Evidence | Owner | Readiness |
|---|---|---|---|
| Terminal exception proof NorthLine Freight Refund avoidance | Terminal note plus scan trail with priority-service flag | Carrier Ops | yellow |
| Customs mismatch correction Union Air Cargo Storage-fee exposure | Corrected invoice, commodity code, and broker acknowledgement | Trade Compliance | red |
| Damage claim eligibility Harbor Parcel Claim reimbursement | Damage photos, station acknowledgement, and replacement-cost note | Customer Support Ops | yellow |
| Reroute SLA recovery Peak Freight Network Customer save | Updated ETA, consignee notice, and missed-stop explanation | Dispatch Reliability | green |
Dependency Blockers
Where shipment recovery is likely to stall.
CR-21 · Carrier Ops
The scan trail exists, but the terminal note is still missing from the packet.
sla · Refund avoidanceCR-28 · Trade Compliance
Invoice and commodity code are still inconsistent across broker documents.
customs · Storage-fee exposureCR-33 · Customer Support Ops
Station acknowledgement has not yet been routed into the claim packet.
claims · Claim reimbursementCR-41 · Dispatch Reliability
No blocker; only outbound packaging remains.
documentation · Customer save